Siena Society Logo

Refunds and Cancellations

Last updated

This policy explains how to cancel a Siena seat or a Premium plan, and when we refund you. Siena Society is run by Rome Rogers. Contact: hi@sienasociety.com.

Cancelling a seat

Cancel at least 24 hours before your dinner and you get a full refund of the £12.99 seat fee. Dinners start at 7:30pm on Thursday, so the last moment to cancel is 7:30pm on Wednesday, London time.

  • How to cancel. Open the app, find your booked Thursday on the Home page and press Cancel. You can also email hi@sienasociety.com.
  • How the refund reaches you. We refund the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 working days.
  • Seats paid with a dinner credit. You get the credit back instead of a card refund.
  • Less than 24 hours before the dinner. You cannot cancel, and we do not refund the seat. By then we have booked the restaurant for your table.

If you cannot make a Thursday, book the next one. There is a Siena dinner every week.

If we cannot seat you

Sometimes we cannot place a guest at a table, for example when too few people book that week. If this happens, we email you and your booking moves to the next Thursday. If the next Thursday does not suit you, email hi@sienasociety.com and we refund the £12.99 in full.

If we cancel your table, for example because no restaurant can take it, we refund the £12.99 in full.

Food and drink

You pay the restaurant directly for your food and drinks, so we cannot refund them. Speak to the restaurant about any problem with your meal or your bill.

Siena Premium

  • Cancel at any time. Go to your Profile, then Account Management, and press Cancel Subscription, or email hi@sienasociety.com.
  • No more charges. After you cancel, your plan does not renew and we do not charge you again.
  • You keep what you paid for. Premium stays active until the end of the period you have paid for.
  • Changed your mind? Email us within 14 days of your first Premium payment and we refund it in full.
  • After 14 days. We do not refund part of a period that has already started.

How to ask for a refund

Email hi@sienasociety.com from the address on your account. Tell us the date of the dinner, or the Premium plan, and why you are asking. We refund the card you paid with.

This policy does not affect your rights under UK consumer law.